Why am I receiving payment reminders when I have sent a payment?

Our billing system is fully automated. Thus, billing emails are sent as follows:
Email 1: Monthly invoice automatically generated 5 days before due date
Email 2: First reminder 1 week after due date
Email 3: Second reminder 1 month after due date
Call 1: If there is no response after the first 3 emails
At VoxSun we are aware that some payment methods take longer than others. This is why payment by credit card is recommended for automatic payments on the due date with immediate confirmation of payment.
However, if you wish to use another payment method, here are the recommended measures to avoid any reminder:
- Payment by check: sending the check preferably 1 week before the due date to compensate for any postal delays.
You can send your payment to the following address.
VoxSun Billing department
PO Box 1012 TOUR MONTRÉAL DESJARDINS
MONTRÉAL, QC H5B 1C1
Canada
- Payment by bank transfer: transfer to our bank account before the due date and send proof of payment to billing@voxsun.com.