It depends on your situation. If you already have a phone system and you already know your current usage and you are not planning to increase or decrease the number of users, I advise you to take the same number of lines and the same number of extensions at VoxSun.
Case 1: If you already have 10 lines with your current provider, do not hesitate to get the same number of lines at VoxSun. You will benefit from HD voice and unlimited calls in Canada and the United States, while saving money.
Case 2: If you are getting a phone system for the first time, be aware that you will need to evaluate your needs according to a simple rule of 1 line-for-3 user ratio. In other words, you must consider that if you are not a call center in which employees need to be on the phone at all times, your employees will not be on the phone 60 minutes per hour. The 1:3 ratio is therefore a reasonable method of calculating the number of lines you need.
Example: If you have 20 employees then you will need 6 to 7 lines.
Don't forget that you also need extensions.
An extension or extension number is a license on your telephone system that allows you to access or call an extension, for example, extension 200.
So, if you have 20 employees and you want each employee to have the ability to receive and make calls, then you will need 20 extensions.
In addition, I would like to point out that with VoxSun Telecom's BOOST system, you are guaranteed up to 2 simultaneous calls per line in case your call volume increases.
You therefore benefit from up to 2 outgoing calls or one outgoing call + one incoming call per line.
VoxSun knows that you need to be constantly connected, and to get you the best price, we provide you with the “BOOST”, that multiplies the capacity of your lines for free and is automatically based on your current needs.
Most operators will charge you one line per user, therefore one line per extension, but this method of invoicing and resourcing is not suitable for today's businesses. That's why VoxSun allows you to subscribe to lines on one side and extensions on the other side to best meet your true needs and a better rate and more flexibility.
Do you want to get a great quote with our latest deal? It will only take a few minutes, click here: https://www.voxsun.com/offer/form_en.html